How to Pay
We accept the following methods of payment.

Cash (UK) Sterling / All major credit/debit cards, with the exception of American Express. However if ordering on-line you can pay by America Express by selecting the PayPal payment method.

Delivery Policy
We use Express Delivery for all orders and aim to get all shoes out to customers within 1-2 working days, however on occasions delivery may take up to 4-5 working days.

Unless the goods were wrongly supplied or were found to be faulty, the customer will be charged for any subsequent replacement delivery costs.

Returns Policy
MBT Midlands will accept the return of goods within 30 days of delivery/collection, providing the goods are returned in the perfect condition in which they were sold, with all labeling and tags intact ready for resale. Additionally the goods should be adequately sealed within the original packaging, which should not be defaced, marked or have packaging tape directly applied to it.

The cost of returning any unwanted goods is the sole responsibility of the customer. MBT Midlands will not charge for the initial delivery to the customer, but any subsequent replacement shipment charges will be met by the customer.

MBT Midlands will not accept the return of any goods without a proof of purchase.

If the product is found to be faulty or was wrongly supplied, MBT Midlands will exchange these goods, in addition reimbursing any return postage costs that may have been incurred in returning the goods to our Coventry store. Furthermore you will not be charged with any postal costs that may have arisen from any subsequent replacement shipment.

If you have any goods that you wish to return, please phone us on 024 76 690909 for assistance. Alternatively you may return the goods by post together with your proof of purchase to:

The Nu U Shop (MBT Midlands)
Cannon Park Shopping Centre
Lynchgate Road, Coventry, CV4 7EH

Please ensure, if returning goods by post, that you obtain a certificate of posting from the Post Office, as proof that you sent sent the package. The Post Office do not charge for this service.